Terms of business
The client agreement for every trade: when a quote stops being indicative and starts being binding, what we will not do, and where you stand if something goes wrong.Updated 18 August 2026
Legal centre
Every legal document this desk publishes.
Seventeen documents, all current, all dated, all written to be read rather than clicked past. If you are about to move a large amount of money through a desk you have not used before, this page is the one worth an hour of your time.
The agreement between us.
What you are actually signing up to when you ask this desk for a quote, and the rules of the website itself.
Website terms of use
The rules for reading, quoting and linking to this website, kept separate from the dealing agreement so neither swallows the other.Updated 18 August 2026
Cancellations, errors and refunds
The narrow window in which a trade can still be stopped, what happens when a transfer lands on the wrong network, and why there is no seven-day cooling-off.Updated 18 August 2026
ECTA section 43 disclosure
The eighteen facts that section 43 of the Electronic Communications and Transactions Act requires a South African commercial website to publish about the business behind it.Updated 18 August 2026
Your information.
A crypto desk cannot operate without collecting a great deal about you. These four documents say exactly how much, why, and what you can do about it.
Privacy notice
Written against POPIA section 18(1)(a) to (h) rather than imported GDPR boilerplate: what is collected, what is mandatory under the FIC Act, who sees it and for how long.Updated 18 August 2026
Cookie and local storage notice
Every key this site writes to your browser, named and dated. There are three, and two of them are ours.Updated 18 August 2026
POPIA and PAIA requests
How to ask for a copy of what we hold, a correction, or a deletion — which form to use, what it costs, and how long we have to answer.Updated 18 August 2026
PAIA manual
The section 51 manual that every private body must publish since the small-business exemption ended on 31 December 2021: which records exist and how to request them.Updated 18 August 2026
Compliance and conduct.
The policies that decide whether we can take you on as a client, and the ones that decide how we behave once we have.
AML and KYC policy
What we verify, how risk is rated, when enhanced due diligence is triggered, and the reporting duties we owe the Financial Intelligence Centre whatever you would prefer.Updated 18 August 2026
Sanctions and PEP policy
Which lists we screen against, what happens on a match, and how politically exposed persons are handled without being turned away for it.Updated 18 August 2026
Prohibited use policy
The list of purposes this desk will not serve, stated plainly so that nobody wastes a week on onboarding before finding out.Updated 18 August 2026
Conflicts of interest policy
Where our interest and yours can pull apart — principally the spread — and the controls that keep that visible instead of hidden.Updated 18 August 2026
Risk, tax and recourse.
The documents that matter most on the day something does not go the way you expected.
Risk disclosure
Investing in crypto assets may result in the loss of capital. Volatility, irreversibility, stablecoin depeg, banking, exchange control and tax risk, set out without softening.Updated 18 August 2026
Tax notice
How SARS treats crypto assets, what the desk reports under the Crypto-Asset Reporting Framework from 1 March 2026, and what remains your job.Updated 18 August 2026
Complaints procedure
How to complain, what we must do with it and by when, and the route to the FAIS Ombud if our answer does not satisfy you.Updated 18 August 2026
Accessibility statement
What this site does to stay usable with a screen reader, a keyboard or a slow connection, and the parts we know still fall short.Updated 18 August 2026
Regulatory updates
A dated changelog of South African crypto asset regulation since 2022, and what each change meant in practice for a client of this desk.Updated 18 August 2026
Conventions
How to read these.
Four conventions apply to every document in this centre. They exist so that you can tell, at a glance, whether what you are reading is the version you agreed to.
Every document carries a version number
A version number, an effective date and the date a human last read the document end to end. If a document lacks all three, it is not one of ours.
Changes are dated, not silent
Material changes to the terms of business or the privacy notice are notified to active clients by email before they take effect. Every document is reviewed at least annually.
The specific beats the general
Where the terms of business conflict with any other page on this site, the terms of business govern. Where a written firm quote conflicts with the terms of business, the firm quote governs for that trade only.
You can ask for a copy
Write to support@conexus-crypto.com and we will send the PDF of the version in force on any date you specify, together with the version that replaced it.
Which law these are written to
The desk is incorporated in South Africa and its one office is in Cape Town, so every document here is written to South African law and cites South African statutes by name. That does not make every client South African. Where you settle in another currency, the terms of business set out how the settlement currency and the rail are fixed before a quote is issued, and the privacy notice sets out what happens when your information crosses a border. Where the law of your own country gives you a right that cannot be signed away, nothing here purports to remove it.
The order documents apply in
If two documents say different things, this is the order in which they win. The written firm quote for a specific trade comes first, because it is the only document that describes that trade. The terms of business come second. The AML and KYC policy comes third, and overrides anything in the terms of business that would otherwise stop us meeting a statutory duty — no client agreement can contract out of the FIC Act. The remaining policies follow. This website’s marketing pages come last and create no rights at all.
Why some fields say “to be confirmed”
A registered name, a company registration number, an FSP number and the identity of an information officer are facts, not copy. Where one of those has not yet been published on this site, the document shows a visible “to be confirmed” marker in its place rather than a plausible-looking value. A fabricated registration number is far worse than a missing one, and it is the single easiest thing to check us on.
Check us rather than trust us
Our regulatory position, the links to the FSCA and CIPC public registers and the steps to verify all of it yourself are on the compliance page. Before you send a large amount, confirm you are speaking to us on the verify our channels page.
Read something here you disagree with.
That is a useful conversation to have before you trade, not after. Send the clause and your objection to support@conexus-crypto.com and a person will answer it.
Investing in crypto assets may result in the loss of capital, as the value is variable and can go up as well as down. A crypto asset is not legal tender and does not fall within the National Payment System Act. Conexus Crypto provides an exchange service only and does not provide financial, investment, legal or tax advice.